For current clients
Client Hub
Everything you might need between our conversations. If the answer isn't here, call or text us at (916) 952-3477, which is still the fastest route.
Report a bad call
Wrong service, outside your area, spam, or a repeat of a call you already had. Send us the date and roughly the time and we'll pull the recording.
Don't sit on these. A pattern of bad calls usually means something is off in how the site is attracting people, and that's ours to fix. We can't fix what we don't hear about.
Call recordings
Every call that comes through your line is tracked and recorded. Ask us for any call, any month, and we'll send it over.
Useful for more than disputes if you're training someone on how to handle an inbound call, these are the real thing.
Change your service area
Added a crew and want to push further out? Dropped a town that's too far to be worth the drive? Tell us and we'll adjust what the site targets.
Expansions take time to show up in call volume. Ranking in a new town is its own climb, not a switch we flip.
Add a service
If you've started offering something new that people search for by name, it may be worth building out. Send us what you've added and we'll tell you whether there's demand behind it.
Reading your monthly report
Three numbers matter: total calls, how many were real opportunities, and what people searched to find you.
Judge it by the month, not the week. Eleven calls one week and three the next is normal, especially in seasonal work. The trend line is the story.
Too much volume
It happens, and it's a better problem than the alternative. Tell us before you start letting calls go to voicemail. We can narrow the area or the job types instead of burning leads you paid for.
Getting the most out of it
Three things that decide how well this works
Answer the phone. A caller who reaches voicemail usually calls the next company on the list before you call back. Missed calls are the single biggest thing that kills results, and it's the one part we can't do for you.
Call back same day, every time. Same-day beats next-day by a wide margin. These people have a problem right now, which is why they searched instead of asking a neighbor.
Tell us what closed. When you let us know which calls turned into real jobs, we can point the site at more of that kind of work. Without it we're optimizing on volume alone, which is the less useful number.
Anything else
Just call us
No portal login, no support ticket, no hold music. If something's wrong with your calls, we want to hear about it the same day.